Policies

Shipping:
Free Worldwide Shipping.

Exchanges:

If you would like to exchange a product, please return the item(s) for a refund within 14-days of the delivery date and place a new order. The customer is responsible for return shipping.

Please email Support@myurbanone.com for return authorization. Please indicate your order number, items, and the reason for return and we will provide further instructions. 

Returns:

If you are not satisfied with your purchase, you may merchandise for a full refund within 30 days of purchase. 

We do not offer free returns. Customers are responsible for return shipping charges.

Please email Support@myurbanone.com for return authorization. Please indicate your order number, items, and the reason for return and we will provide further instructions. 

Damaged or Defective Merchandise: 

If you believe you have received a damaged or defective product, immediately discontinue use of the product and contact us at Support@myurbanone.com

We will make every reasonable effort to assist with replacement or return. Please include your original order number and proof of purchase in the email. All such inquiries are handled on an individual basis. Policy on damaged or defective items is subject to change.